Effective Date: [Insert Date]

Thank you for shopping pickles with [Your Business Name]. We value your satisfaction and aim to provide a smooth and transparent experience. Please review our Cancellation and Refund Policy below.

1. Order Cancellation

• Before Dispatch: Orders can be cancelled within [e.g., 2 hours] of placing the order or before the product is shipped, whichever comes first. To cancel, please contact us immediately at [your email or phone number].
• After Dispatch: Once an order is shipped it cannot be cancelled.

2. Refund Policy

We offer refunds only in the following situations:

• Damaged or Defective Products: If the item you receive is damaged or defective, please contact us within [e.g., 24–48 hours] of delivery with a photo and order details.
• Wrong Item Delivered: If you receive a product different from what you ordered, please notify us within [e.g., 2 days] for a full refund or replacement.

Note: Due to the nature of food products, we do not accept returns or refunds for taste preferences or opened items unless they are damaged or defective.

3. Return Process (if applicable)

• Contact our support team at [your email or phone] with order ID and proof of issue.
• If approved, we will arrange for return pickup or request you to ship it to our return address.
• Refunds will be processed to your original payment method within [e.g., 5–7 business days] after we receive and verify the return.

4. Non-Refundable Items

• Perishable goods (like pickles, food items) unless damaged
• Items on clearance or sold under promotional offers
• Orders with incorrect information provided by the customer

5. Contact Us

For any questions regarding cancellations or refunds, feel free to reach out:

📧 Email: [your email address]
📞 Phone: [your phone number]
🌐 Website: [your website URL]